Online Patient Request Tool

Orthopedic Health of Kansas City has partnered with Sharecare to fulfill your requests for records.

Sharecare is committed to protecting your medical information. For information about your rights and the obligations you have regarding the use and disclosure of your medical information, please see our Notice of Privacy Practices.

If you are our patient and would like to request your medical records, please click on the link below to complete your request for medical records. You will be required to provide a valid email address and a government-issued ID.

Authorizations

If you are unable to complete the electronic form above, download and complete the paper form below. The authorization form must be legible and complete. Authorizations that are illegible or incomplete will be returned. Please note the processing of records is faster using the online form above.

Only the patient, parent/legal guardian, or the patient’s legal health care representative can sign the form to release medical records. If you are requesting records on behalf of the patient or as the patient’s representative, please provide a copy of an Advance Directive/Durable Power of Attorney for healthcare/ Conservatorship.

Request Submission for Third-Party Requesters

If you are an attorney, insurance company, or any other entity requesting records from our facility, please click on the link below to upload your request along with the patient’s authorization.

1. Go to https://recordstatus.sharecare.com
2. Enter the patient’s date of birth.
3. Enter the patient’s first and last name or reference number (Request/Invoice ID)

How do I pay for my medical records?

1. Go HDS Payment Portal (sharecare.com)
2. Enter the patient’s date of birth.
3. Enter the patient’s first and last name or reference number (Request/Invoice ID)

How do I contact Customer Service?

1. Call: 800-560-3800
2. Email: customerserviceshds@sharecare.com
3. Live Chat: https://hds.sharecare.com

REQUESTER GATEWAY

Medical Record Requesters: This tool allows you to easily track the status of your requests, download requests, and find invoice amounts and Request/Invoice ID information.

Sign up and enjoy complete control of your request process.

https://myplatform.hds.sharecare.com/hds/customers-console/

Appointments

Orthopedic Health of Kansas City staff is available Monday through Friday, 8:30 AM to 5 PM. Please contact us to make an appointment at a convenient time and location. If you cannot keep your appointment, please notify us 24 hours in advance.

Telephone Calls

During regular office hours, we almost always have a nurse available to answer any questions you may have. If we are to return your call, please remember to leave your area code and telephone number to ensure timely response. If the physician you are calling for is in surgery, you will be notified if there will be a delayed response or if another nurse or physician may be available to address your question.

Patient Forms

We ask each new patient please fill out the patient intake forms at the office upon arriving for their appointment.

Insurance

We will gladly assist you in filing your insurance claims. Please advise the front desk upon your arrival of any insurance changes. This will assist in getting timely response from your insurance carrier. We participate in a number of insurance plans. Due to the complexity and volume of plans we participate in at Orthopedic Health of Kansas City, it is impossible for us to know the specifics of your plan. You are responsible for knowing these specific requirements of your particular insurance. We cannot negotiate in settlement with your carrier over disputed claims, medical-legal situations or divorce, as we are not a party to those contracts.

Medication Refills

To have a medication refilled, please call your pharmacy and they will send us the request electronically.

Disability Forms

Due to the number of requests we have for completing disability forms, we ask you complete your portion and sign the claim form. Enclose a self-addressed stamped envelope for return to you. There is a $35.00 prepayment per form before completion. For more information contact our office at 816-889-1546

Emergencies

In the case of an emergency, our physicians are on rotating call 24 hours per day, seven days a week including holidays.

Payment Policy

Our billing office number is 816-889-1578 and is open for your convenience 8:30 AM to 5:00 PM Monday through Friday. Co-pays must be paid at the time of your arrival. If we do not participate with your insurance company, payment is expected at the time of your appointment. We accept Mastercard, Visa, Discover and American Express for your convenience. Our insurance and collection department will assist you in setting up a payment plan or discuss problems you may be having with your insurance company. We are willing to assist you whenever possible.